by David Rogers | published in Shop Owner Magazine Don’t just eliminate low-quality customers, but maximize the valuable customers being driven by advertising efforts. Are all customers good customers? I’m …
It’s easy to control car count today using automation tools. Control car count tools can help you to keep track of how many cars are coming and going in and …
By David Rogers As published in Motor Age Magazine Despite unprecedented access to tools, training, systems, processes, and help, there’s no efficiency revolution taking place in the auto repair industry. …
by David Rogers Record growth throughout the automotive industry in 2021 created an unexpected need and an interesting opportunity for many repair organizations: they hit their bay and technician production …
by David Rogers There is no more dire problem that we face in the automotive industry than the technician shortage. That’s a big way to open, especially given the current …
In the year of the great resignation and Covid, life, in general, has taken a huge spin. According to the U.S. Department of Labor Statistics, the car industry will be …
We started helping shop owners in 1999, and in the years since I’ve probably seen every pay plan that’s out there. Some are good, some are… not. But at their …
Using the Roadmap to get the MOST out of your ToolKit So you’ve signed up for the RPM ToolKit – you’re on your way to more profits, better customer relationships, …
By David Rogers Let’s talk resolutions. We’re faced with the same choice each January: will this brand-new year be different – better even – than the one we just left? …
by David Rogers For many shops, 2021 was like being strapped to a bull. This summer saw drivers cram 18 months of maintenance and repairs into a summer-sized window, and …
by David Rogers As published in Shop Owner Magazine Through 20 years of consulting, across hundreds of shops and thousands of employees, I have found no more consistent problem than …
The secret to success is to incentivize technician productivity, and then empower them to hit their goals. By David Rogers There’s no denying it: we are in a full-blown technician …
Seamless integration of plate-to-VIN and vehicle history part of unparalleled focus on efficiency Continuing the mission to make repair shops and shop employees as efficient and productive as possible, …
By David Rogers Part of the problem is our industry’s image and the way that technicians are represented in popular culture. Is the Tech Shortage The New Norm? In late …
How to deal with price shoppers without wasting your service advisors’ time and talent. By David Rogers What’s the value of a price shopper? In an ideal world, you take …
Writing Automotive Repair Estimates For Profit And Fun How to deal with price shoppers without wasting your service advisors’ time & talent. By David Rogers What’s the value of a …
What Pandemic? How To Grow Your Shop Through Crisis by David Rogers As published in Shop Owner Magazine Across the US, shops absorbed lockdowns, quarantines, and fear and grew their …
TOP PERFORMING AUTO REPAIR SHOPS INCREASE ANNUAL SALES BY MORE THAN $1 MILLION IN 2020 Shop4D® Awards highlight top performers in North America 2020 was a remarkable year for six …
Step one when introducing any policy or procedure is to make sure your entire team knows and understands what is being asked of them. By David Rogers For most, the …
