Leadership

LEADERSHIP BOOT CAMP

Five people shuffle into a room, gather around a circular table, and take a seat. Then, someone walks in, sets down a tray of 12 donuts right in the center,

car count

TWO KEYS TO A HIGHER CAR COUNT

By David Rogers Car count has been a concern of just about every shop owner I’ve talked with at one point or another. Most of the time, shop owners take

team building

TEAM BUILDING 101

Auto Profit Masters President David Rogers shares his thoughts and personal experiences dealing with the art of team building: The fire marshal came into our shop one day out of

modern technicians

RECRUITING & RETAINING MODERN TECHNICIANS

These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using with your customers. It begins with keeping the good

employee

SHOP OWNER – CULTIVATE EMPLOYEE DEDICATION

In my 20-plus years in this industry, I’ve seen every type of employee you can imagine: fast employees, slow employees, good employees, bad employees, workaholic employees, workaphobic employees, and even

employee

DRIVE EMPLOYEE INERTIA

by David Rogers As published in MotorAge Magazine It’s no secret that we’re facing a technician shortage in our industry. I could write an entire article on why we’re facing

APM FOUNDERS EVOLVE REPAIR SHOP INDUSTRY

The aftermarket automotive industry is no stranger to change, as technicians must adapt constantly to new components and technology in new vehicles. Shop management hasn’t changed nearly as rapidly, however,

SHOP OWNER – GROWING YOUR BUSINESS

Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again

SHOP OWNER – STEPS TOWARD SMOOTH SAILING

We’ve all been there. It’s one of those days, weeks, months… Customers just keep coming in in waves and your shop is crazier than it’s ever been – your techs