Repair Shop Management

incentive pay plans

How to Prepare to Motivate Your Employees

Finding ways to keep employees happy and motivated will play a big part in your overall success as an employer. When it comes to running an auto shop, you want to attract the best mechanics and encourage the best workers … Read the rest

SHOP OWNER – STEPS TOWARD SMOOTH SAILING

We’ve all been there.

It’s one of those days, weeks, months… Customers just keep coming in in waves and your shop is crazier than it’s ever been – your techs are constantly busy, and you can’t catch your breath because … Read the rest

AUTO INC. – SYNC UP FOR SUCCESS

By Terry Keller

In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that … Read the rest

PHONE CALLS CAN MAKE OR BREAK YOUR SHOP

Earlier this week, I was on the phone with my dentist trying to schedule an appointment for my next cleaning. The receptionist was polite, friendly even, but seemed distracted – it was obvious that while she was chatting with me, … Read the rest

ANOTHER RPM TOOLKIT SUCCESS STORY

The whole reason we started Auto Profit Masters was to help shop owners avoid the mistakes that we made for over 20 years of running a shop. So when we hear about our clients’ successes, we can’t help but share … Read the rest

THE MOST IMPORTANT MEETING OF THE DAY

The 10 Minute Meeting is the key to holding your team accountable on a daily basis. From celebrating hit targets to finding solutions to problem areas, the 10 Minute Meeting is the most important meeting your shop will ever have.… Read the rest

CONFUSING ACTIVITY WITH RESULTS IN MARKETING

Not too long ago, on a rare slow Saturday afternoon, I caught a re-run of the show Restaurant Impossible. If you’ve never watched the show, it’s like any other business makeover show: a host comes in, identifies problems, gives the … Read the rest

THE LOW ROAD MYTHS

Shop owners are surrounded by myths…misconceptions about how to grow profits, how to attract great customers, and how things should and shouldn’t be in their shop.

These myths lead owners to accept decreased profits, low-quality customers, long hours and small … Read the rest