Designing effective staff payment plans is no longer just an HR task. It’s a strategic growth decision. In the automotive industry, especially, compensation structures directly influence technician retention, performance, and long-term shop profitability. As technology reshapes diagnostics and repair processes, … Read the rest
In an industry as competitive as automotive repair, shop owners are constantly seeking ways to increase efficiency and profitability. An Automotive Shop Management System (ASMS) emerges as a vital tool, streamlining operations and enhancing customer service. The integration of technology … Read the rest
In the fast-paced world of auto repair, staying ahead of the competition and maintaining steady growth can be particularly challenging. As the industry evolves, so does the need for efficient business practices. One of the most effective tools for ensuring … Read the rest
Finding ways to keep employees happy and motivated will play a big part in your overall success as an employer. When it comes to running an auto shop, you want to attract the best mechanics and encourage the best workers … Read the rest
Building relationships with your customers is always important, but it’s absolutely crucial in some industries. According to Zippia, the auto industry makes up about 3% of the total American GDP. Here’s why CRM for auto repair shops is such a … Read the rest
By David Rogers
We’ve all been there.
It’s one of those days, weeks, months… Customers just keep coming in in waves and your shop is crazier than it’s ever been – your techs are constantly busy, and you can’t catch your breath because … Read the rest
By Terry Keller
In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that … Read the rest
This is part 2 of an article Terry posted earlier. Click here to read part one!
Here’s the ProblemDeep discount ads can bring a high response, no doubt. They can flood your bays with cars. But if you … Read the rest
Have you heard of hyper-inflation? For a quick primer on what causes it and how it will affect your shop, I suggest you check out a blog I wrote called “Will Hyper-Inflation Kill Your Shop?” (Click here to read … Read the rest
Have you seen the movie Patton?
If you have, you’ve seen what it means to wear one of the two masks of leadership.
After General Patton has done something outrageous to motivate his troops, one of his staff officers says … Read the rest
Earlier this week, I was on the phone with my dentist trying to schedule an appointment for my next cleaning. The receptionist was polite, friendly even, but seemed distracted – it was obvious that while she was chatting with me, … Read the rest
When you think about your auto repair shop’s competition, what comes to mind? When we ask this question to our clients, most of them say other auto repair shops in their community, maybe within a 15 or 20 mile radius. … Read the rest
The Return and Report concept is a powerful process of setting forth expectation, commitment, accountability and reporting criteria. Clear, straightforward communication facilitates this process. Here’s how:
When a supervisor teaches an employee the “What,” “Why” and “How” of a task, … Read the rest
The whole reason we started Auto Profit Masters was to help shop owners avoid the mistakes that we made for over 20 years of running a shop. So when we hear about our clients’ successes, we can’t help but share … Read the rest
Imagine this scenario: you go to Best Buy and pick out a new TV for your living room. You get it home and installed, get your speakers attached, maybe your blu-ray player. Your new TV is great for watching television … Read the rest
The 10 Minute Meeting is the key to holding your team accountable on a daily basis. From celebrating hit targets to finding solutions to problem areas, the 10 Minute Meeting is the most important meeting your shop will ever have.… Read the rest
Not too long ago, on a rare slow Saturday afternoon, I caught a re-run of the show Restaurant Impossible. If you’ve never watched the show, it’s like any other business makeover show: a host comes in, identifies problems, gives the … Read the rest
My last article probably came off as angry… because I was (and am). If you haven’t read the article on how to actually fix a problem like “pencil whipping” in your shop, you can read it here.
I’m angry … Read the rest
Now that we have discussed the reality facing shops that ignore their average repair order and dissected the myth that repair shops can price themselves as low as chain stores and still survive. The truth is, pricing yourself too … Read the rest
