By David Rogers
Make no mistake: you are in control. You can actively choose to make changes that grow your organization, reduce your stress, and increase opportunities for you and your employees. Or, you can choose inaction and carry over … Read the rest
By David Rogers
How do you fix cars when you can’t get parts? I wish this were just a philosophical question, the kind usually reserved for falling trees in the woods or a single hand clapping, but instead, it’s the … Read the rest
Empower your team to make positive changes to reach the goals you’ve set.
By David Rogers
Rising operating costs and technician shortages are the norm, and it’s harder than ever to hire the help you need. So how are shop … Read the rest
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success.
The definition of insanity is doing the same thing over and over hoping for a different result. In today’s economy, that’s … Read the rest
Learn how to break bad habits and establish successful ones to help your business thrive.
by David Rogers
The last two years have produced some incredible stories.
I’ve watched up close as some shops tripled their revenue and outgrew their … Read the rest
Hiring specialists to manage any area of the production pipeline inevitably leads to restricting it, creating unnecessary costs, and stalling growth.
by David Rogers
Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair … Read the rest
By David Rogers
As published in Motor Age Magazine
Despite unprecedented access to tools, training, systems, processes, and help, there’s no efficiency revolution taking place in the auto repair industry. Before making the investment, begin by refining processes.
These are … Read the rest
We started helping shop owners in 1999, and in the years since I’ve probably seen every pay plan that’s out there. Some are good, some are… not. But at their root, each pay plan is trying to find the right … Read the rest
So you’ve signed up for the RPM ToolKit – you’re on your way to more profits, better customer relationships, and less stress! But just signing up isn’t good enough. … Read the rest
by David Rogers
For many shops, 2021 was like being strapped to a bull. This summer saw drivers cram 18 months of maintenance and repairs into a summer-sized window, and the most that many shop owners could do was hold … Read the rest
By David Rogers
Part of the problem is our industry’s image and the way that technicians are represented in popular culture.Is the Tech Shortage The New Norm?
In late 2020, the TechForce Foundation released their annual study of the … Read the rest
Step one when introducing any policy or procedure is to make sure your entire team knows and understands what is being asked of them.
By David Rogers
For most, the COVID-19 pandemic has completely disrupted our lives. Stay-at-home orders, lockdown … Read the rest
Keller Bros. Auto Repair was recently named the Best Auto Repair Shop in the state by readers of Colorado Biz Magazine, adding to an extensive list of awards and accolades that includes having been top auto repair shop in … Read the rest
Grow your business by providing the right tools for success.
by David Rogers
If you have to keep an eye on the service writing and the techs and the inspections and the bookkeeping …
If you have to make sure … Read the rest
by David Rogers
I could write an entire article on why we’re facing this shortage and how to overcome it, but the truth is, finding and retaining quality
Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base
By David Rogers
There used to always be a fight in our shop.
A fight with the customer to get them to open their … Read the rest
By David Rogers
There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff to get them to treat the customer right. A fight
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to
by David Rogers
As published in MotorAge Magazine
It’s no secret that we’re facing a technician shortage in our industry.
I could write an entire article on why we’re facing this shortage and how to overcome it, but the truth … Read the rest
Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again and do everything right the second time around!
