APM FOUNDERS EVOLVE REPAIR SHOP INDUSTRY

The aftermarket automotive industry is no stranger to change, as technicians must adapt constantly to new components and technology in new vehicles. Shop management hasn’t changed nearly as rapidly, however,
Read More >>

Leadership Boot Camp

Five people shuffle into a room, gather around a circular table, and take a seat. Then, someone walks in, sets down a tray of 12 donuts right in the center,
Read More >>

TRACK RESULTS, NOT ACTIVITY

Relationships are the heart of results-based marketing. And just like your personal relationships with your spouse, parents, siblings, or friends, relationships with your customers take work. Trust can’t be bought—it
Read More >>

AUTO INC. – Sync Up For Success

By Terry Keller In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how
Read More >>

THE ROLLERCOASTER OF SHOP MANAGEMENT

In a special Shop Owner article, Terry Keller gives a personal account of the trials and tribulations that come along with owning a small business. He offers some advice on
Read More >>