Designing effective staff payment plans is no longer just an HR task. It’s a strategic growth decision. In the automotive industry, especially, compensation structures directly influence technician retention, performance, and long-term shop profitability. As technology reshapes diagnostics and repair processes, … Read the rest
In the highly competitive world of auto repair, standing out from the crowd can be challenging. A significant path to success lies in both retaining customers and enhancing operational efficiency. Customer Relationship Management (CRM) systems offer a streamlined solution for … Read the rest
In the fast-paced world of automotive repair facilities, managing resources effectively is critical to ensure smooth operations. One of the biggest challenges faced by repair shops is controlling the number of vehicles they handle at any given time. Without proper … Read the rest
The proliferation of automobiles represents both remarkable progress and a significant environmental concern. The convenience and flexibility offered by cars have undeniably transformed how we live, work, and travel. However, the resulting environmental implications are profound and demand our immediate … Read the rest
With every passing year, the number of vehicles on the road continues to increase, reflecting not just the growth of the population but also the evolving transportation needs of society. In 2023, the U.S. reached a remarkable milestone with 278 … Read the rest
Running an automotive shop often requires more than just fixing cars. It takes strategic planning and smart marketing to drive car count. Increasing the number of vehicles coming into your shop not only boosts revenue but also builds long-term customer … Read the rest
In today’s competitive automotive industry, securing a skilled workforce of auto technicians is crucial for the success of any repair shop or dealership. One of the key strategies for both attracting and retaining these valuable professionals is to implement an … Read the rest
In the competitive world of auto repair, standing out and attracting more customers is a constant challenge. One effective strategy to expand your customer base is through direct mail marketing. This traditional yet powerful method can help you reach specific … Read the rest
Structuring staff payment plans can be a complex endeavor, but it is essential for the growth and sustainability of any business. Deciding how to structure your compensation involves creating a system that works for both the employer and the employee. … Read the rest
The automotive industry is booming but needs more technicians to meet demand. According to the U.S. Department of Labor Statistics, the industry will need a 7% increase in new technicians by 2024 to overcome the technician shortage. However, it’s … Read the rest
Trying to hit a KPI without proper education and mentorship can be dangerous to the health of the business.
By David Rogers
The three most misunderstood letters in shop management today are K, P, and I.
(Not the definition, of … Read the rest
This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.
By the time the weekend was over, they left stronger teams, armed with … Read the rest
By David Rogers
Will you be caught unprepared when the free car count comes to an end?
How quickly will you realize when your car count starts dropping? There are 40,000 fewer bays now than there were in 2016, thanks … Read the rest
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success.
The definition of insanity is doing the same thing over and over hoping for a different result. In today’s economy, that’s … Read the rest
Learn how to break bad habits and establish successful ones to help your business thrive.
by David Rogers
The last two years have produced some incredible stories.
I’ve watched up close as some shops tripled their revenue and outgrew their … Read the rest
Top shops understand what numbers they can control, and they measure them daily. Stack the deck in your favor.
by David Rogers
The deck is stacked against repair shop owners right now.
Consider the cards we’re currently holding: First, we … Read the rest
Hiring specialists to manage any area of the production pipeline inevitably leads to restricting it, creating unnecessary costs, and stalling growth.
by David Rogers
Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair … Read the rest
The old-school way of running your shop is easier and feels better, but it doesn’t lead to meaningful or lasting change.
By David Rogers
There are around 45,000 fewer service bays than there were five years ago, according to a … Read the rest
By David Rogers
As published in AutoLink Magazine
For top operators, the warm summer months usually mean a golden opportunity for growing the shop. That’s because they know two critical facts that allow them to grow in good times and … Read the rest
by David Rogers
As published in Shop Owner Magazine
Lying to yourself is a terrible way to run your business. It leads to bad decisions, missed opportunities, and the painful death of the shop…sometimes mercifully quick, sometimes excruciatingly slow.
Two … Read the rest
