AUTO INC. – Sync Up For Success

By Terry Keller In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how

RATCHET & WRENCH: Tips to Effective Coaching

It was one business conversation David Rogers initially felt wholly unequipped to handle, and one he’ll never forget. One night in the late 1990s, as Rogers wrapped up a shift

THE ROLLERCOASTER OF SHOP MANAGEMENT

In a special Shop Owner article, Terry Keller gives a personal account of the trials and tribulations that come along with owning a small business. He offers some advice on

Changing Problems versus Fixing Them

Terry here. Have you heard that you can crack an egg into a radiator to plug the leak? Even if it works for a time, all it does is change

Case Studies: 3 Ways to Grow

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Winning Over A Tough Customer

There’s more to this topic than just winning over tough customers, because the same things we do to help the ­individual tough customers are the things we can do to

Creating a Successful Shop Culture

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Choosing the Right Team

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