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Grow Fast Average ticket up $300 in 15 days! Check out what a shop owner in Idaho did to their Average Repair Order in their first 15 days on the … CASE STUDIES: 3 WAYS TO GROW
If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? … WINNING OVER A TOUGH CUSTOMER
By David Rogers The first step in building strong, lasting relationships is by cultivating a team of loyal, caring, committed people. Early on after I came to work for Terry … GETTING RESULTS FROM CUSTOMER RELATIONSHIPS
The fire marshal came into our shop one day out of the blue and told us we had a problem. The back of the shop was too wide open, he … THE ART OF TEAM BUILDING AND REDUCING TURNOVER
To a passerby, there’s not much that stands out about Keller Bros. Auto Repair. Actually, it’s difficult to even notice it. The shop sits in a sunken strip mall, a … CREATING A SUCCESFUL SHOP CULTURE
Choosing shop management and point-of-sale software is a bit like buying a vehicle. The sheer number of makes and models available can be intimidating for a shop looking to get … GET THE MOST OUT OF YOUR SHOP’S POINT-OF-SALE SOFTWARE
Before I dig into an article about how to work on your business instead of in it, I’d like to share a story with you. Once upon a time, … WORKING ‘ON’ YOUR BUSINESS, NOT JUST ‘IN’ IT
Is your shop a hotbed of employee conflict? Even if we look only at generational differences, it’s not hard to see why employees can butt heads and morale can suffer. … TWO TOOLS FOR RESOLVING EMPLOYEE CONFLICT AND IMPROVING MORALE
Over the last 15 years, since we started helping shop owners in 1999, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve … TEAM INCENTIVES: HOW TO KEEP EMPLOYEES ENGAGED, OPTIMISTIC
As the manager or shop owner, you are responsible for the success of your team and of the shop. You need authority and respect in order to effectively manage employees. … CHOOSING THE RIGHT TEAM
Learn what to do to motivate your staff to perform exactly how you want them to perform. By David Rogers “How do I motivate my employees to do what I … OFFER THE RIGHT MOTIVATION TO YOUR STAFF
When I came to work for Terry Keller at Keller Bros. Auto Repair, he was doing 65 cars a day with an average repair order of around $80. Customers were … THE VALUE OF TRAINING YOUR ENTIRE TEAM (INCLUDING THE OWNER)
Holding daily meetings will allow you to keep your finger on the pulse of the shop and to work on the business, not in it. By David Rogers Imagine a … THE MOST IMPORTANT MEETING YOU SHOULD HAVE
At age 21 Terry Keller hit the ground running. Hired in 1972 as an apprentice mechanic, two years later he was one of the first and youngest technicians in the … ENTREPRENEURIAL OWNERS EXPAND BUSINESS PROSPECTS THROUGH THEIR COLORADO SHOP
How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN … WORKING SMARTER TO INCREASE SHOP EFFICIENCY AND PRODUCTIVITY
There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. … BOOSTING PRODUCTIVITY THROUGH COLLABORATION
It takes a lot of technical know-how to service modern vehicles. But there would be a lot more shop owners and technicians walking around with fat wallets nowadays if running … KELLER BROS. INC.: WORKING SMARTER, NOT HARDER
This is my 6th recession as a business owner. The first 5 were relatively short and simple. This one isn’t — for most businesses. Now I admit in the early part of my career I was lucky to make it through those tough times. But as I applied lessons learned I began to focus on what I could control and not allow paralyzing fear to set in.
It was only after 30 years of miscommunication, pain, suffering, embezzlement, and all-around general bamboozling that I finally figured out how to hire and manage a bookkeeper for my shop.
