by David Rogers Leadership means something different to everyone, and everyone responds differently to various leadership techniques. “Bossing” and “managing” are two very different concepts and being able to negotiate … HOW TO CREATE A PATH TO LEADERSHIP FOR EMPLOYEES
by Travis Bean When the term “artificial intelligence” was coined back in 1955 by John McCarthy, the idea was simple: train computers to think and learn like humans. “Machines as … HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION
AUTO PROFIT MASTERS FOUNDERS EVOLVE REPAIR SHOP INDUSTRY WITH ARTIFICIAL INTELLIGENCE Cloud-based shop management system “Shop4D” intelligently runs shops The aftermarket automotive industry is no stranger to change, as technicians … HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION
By David Rogers The old saying “many hands make for light work” can sometimes go both ways. Being shorthanded in any situation, especially in terms of staffing at a small … USE THE THREE E’S TO DO MORE WITH FEWER EMPLOYEES
Also known as “AI,” the technology that enables computers to learn and respond for themselves and accomplish tasks without human guidance has made tremendous strides in recent years and is … EMBRACING ARTIFICIAL INTELLIGENCE IN AUTO REPAIR SHOPS
By: David Rogers Change. It’s uncomfortable, it’s frustrating, sometimes it’s even something to fear…and in the automotive industry, it’s unavoidable. Independent auto repair shop ownership and management are no strangers … WELCOMING AND ADAPTING TO CHANGE IN THE AUTO REPAIR INDUSTRY
The staff at an independent auto repair shop is just like any other team in any other industry or sport. You have your role players, your star players, your various … BUILDING A SUPERSTAR STAFF: A STEP-BY-STEP GUIDE
One of the most common questions I hear from shop owners is: “I need to hire a leader. How do I do that?” Here’s the hard truth though … you … HIRE GOOD CHARACTER, DEVELOP A LEADER
Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base By David Rogers There used to always be a fight in our shop. A … EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION: BUILDING TRUST AND LASTING LOYALTY AMONG YOUR CUSTOMER BASE
RECRUITING & RETAINING TODAY’S TECHNICIANS By Sarah M. Kennedy These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using … RECRUITING & RETAINING TODAY’S TECHNICIANS
It’s uncomfortable, it’s frustrating, sometimes it’s even something to fear… and in the automotive industry, it’s unavoidable. Independent auto repair shop ownership and management are no strangers to change. Technological … EMBRACE THE FUTURE
Five people shuffle into a room, gather around a circular table, and take a seat. Then, someone walks in, sets down a tray of 12 donuts right in the center, … LEADERSHIP BOOT CAMP
By David Rogers Car count has been a concern of just about every shop owner I’ve talked with at one point or another. Most of the time, shop owners take … TWO KEYS TO A HIGHER CAR COUNT
Thanks in large part to the use of the revolutionary new shop management program Shop4D, which is built on the backbone of the RPM ToolKit, Keller Bros. Auto Repair was … CUTTING EDGE TOOLS HELP KBI STAY NO. 1 IN COLORADO
Auto Profit Masters President David Rogers shares his thoughts and personal experiences dealing with the art of team building: The fire marshal came into our shop one day out of … TEAM BUILDING 101
These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using with your customers. It begins with keeping the good … RECRUITING & RETAINING MODERN TECHNICIANS
By David Rogers There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff … EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION
In my 20-plus years in this industry, I’ve seen every type of employee you can imagine: fast employees, slow employees, good employees, bad employees, workaholic employees, workaphobic employees, and even … SHOP OWNER – CULTIVATE EMPLOYEE DEDICATION
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs … SHOP OWNER – ESTABLISHING A SHOP’S CHAIN OF COMMAND
Car count is about much more than advertising. This entire article is built on that fact, so I’m not going to bury it down the page. In successful shops, the … MOTOR AGE – TEAM ROLES & RESPONSIBILITIES THAT WILL BRING CARS INTO YOUR SHOP
