HOW TO KEEP YOUR STAFF FOCUSED, ENERGIZED AND PRODUCTIVE
by David Rogers It’s no secret that we’re facing a technician shortage in our industry. I could write an entire article on why we’re facing this shortage and how to …
HOW TO CREATE A PATH TO LEADERSHIP FOR EMPLOYEES
by David Rogers Leadership means something different to everyone, and everyone responds differently to various leadership techniques. “Bossing” and “managing” are two very different concepts and being able to negotiate …
HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION
by Travis Bean When the term “artificial intelligence” was coined back in 1955 by John McCarthy, the idea was simple: train computers to think and learn like humans. “Machines as …
HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION
AUTO PROFIT MASTERS FOUNDERS EVOLVE REPAIR SHOP INDUSTRY WITH ARTIFICIAL INTELLIGENCE Cloud-based shop management system “Shop4D” intelligently runs shops The aftermarket automotive industry is no stranger to change, as technicians …
USE THE THREE E’S TO DO MORE WITH FEWER EMPLOYEES
By David Rogers The old saying “many hands make for light work” can sometimes go both ways. Being shorthanded in any situation, especially in terms of staffing at a small …
EMBRACING ARTIFICIAL INTELLIGENCE IN AUTO REPAIR SHOPS
Also known as “AI,” the technology that enables computers to learn and respond for themselves and accomplish tasks without human guidance has made tremendous strides in recent years and is …
WELCOMING AND ADAPTING TO CHANGE IN THE AUTO REPAIR INDUSTRY
By: David Rogers Change. It’s uncomfortable, it’s frustrating, sometimes it’s even something to fear…and in the automotive industry, it’s unavoidable. Independent auto repair shop ownership and management are no strangers …
BUILDING A SUPERSTAR STAFF: A STEP-BY-STEP GUIDE
The staff at an independent auto repair shop is just like any other team in any other industry or sport. You have your role players, your star players, your various …
HIRE GOOD CHARACTER, DEVELOP A LEADER
One of the most common questions I hear from shop owners is: “I need to hire a leader. How do I do that?” Here’s the hard truth though … you …
EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION: BUILDING TRUST AND LASTING LOYALTY AMONG YOUR CUSTOMER BASE
Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base By David Rogers There used to always be a fight in our shop. A …
RECRUITING & RETAINING TODAY’S TECHNICIANS
RECRUITING & RETAINING TODAY’S TECHNICIANS By Sarah M. Kennedy These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using …
EMBRACE THE FUTURE
It’s uncomfortable, it’s frustrating, sometimes it’s even something to fear… and in the automotive industry, it’s unavoidable. Independent auto repair shop ownership and management are no strangers to change. Technological …
LEADERSHIP BOOT CAMP
Five people shuffle into a room, gather around a circular table, and take a seat. Then, someone walks in, sets down a tray of 12 donuts right in the center, …
TWO KEYS TO A HIGHER CAR COUNT
By David Rogers Car count has been a concern of just about every shop owner I’ve talked with at one point or another. Most of the time, shop owners take …
CUTTING EDGE TOOLS HELP KBI STAY NO. 1 IN COLORADO
Thanks in large part to the use of the revolutionary new shop management program Shop4D, which is built on the backbone of the RPM ToolKit, Keller Bros. Auto Repair was …
TEAM BUILDING 101
Auto Profit Masters President David Rogers shares his thoughts and personal experiences dealing with the art of team building: The fire marshal came into our shop one day out of …
RECRUITING & RETAINING MODERN TECHNICIANS
These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using with your customers. It begins with keeping the good …
EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION
By David Rogers There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff …
SHOP OWNER – CULTIVATE EMPLOYEE DEDICATION
In my 20-plus years in this industry, I’ve seen every type of employee you can imagine: fast employees, slow employees, good employees, bad employees, workaholic employees, workaphobic employees, and even …
SHOP OWNER – ESTABLISHING A SHOP’S CHAIN OF COMMAND
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs …