In the highly competitive world of auto repair, standing out from the crowd can be challenging. A significant path to success lies in both retaining customers and enhancing operational efficiency. Customer Relationship Management (CRM) systems offer a streamlined solution for … Read the rest
The proliferation of automobiles represents both remarkable progress and a significant environmental concern. The convenience and flexibility offered by cars have undeniably transformed how we live, work, and travel. However, the resulting environmental implications are profound and demand our immediate … Read the rest
According to Cars Guide, there are approximately 1.4 billion registered cars in the United States. When it comes to running a successful auto shop business, many facets need to work together smoothly. From tracking inventory and keeping tabs on customers … Read the rest
It was one business conversation David Rogers initially felt wholly unequipped to handle, and one he’ll never forget.
Have you seen the movie Patton?
If you have, you’ve seen what it means to wear one of the two masks of leadership.
After General Patton has done something outrageous to motivate his troops, one of his staff officers says … Read the rest
Earlier this week, I was on the phone with my dentist trying to schedule an appointment for my next cleaning. The receptionist was polite, friendly even, but seemed distracted – it was obvious that while she was chatting with me, … Read the rest
The Return and Report concept is a powerful process of setting forth expectation, commitment, accountability and reporting criteria. Clear, straightforward communication facilitates this process. Here’s how:
When a supervisor teaches an employee the “What,” “Why” and “How” of a task, … Read the rest
My last article probably came off as angry… because I was (and am). If you haven’t read the article on how to actually fix a problem like “pencil whipping” in your shop, you can read it here.
I’m angry … Read the rest
Shop owners are surrounded by myths…misconceptions about how to grow profits, how to attract great customers, and how things should and shouldn’t be in their shop.
These myths lead owners to accept decreased profits, low-quality customers, long hours and small … Read the rest
Is your car count growing or shrinking? In Part One of this blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner!
And in Part Two, I talked about what you should be … Read the rest
In my last blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner! Click here to read part one if you haven’t read it!
The truth is that car count as an average is shrinking across our independent repair industry. Competition from the dealers and chains…higher quality automobile construction…longer manufacturer-recommended service intervals…cautious, dissatisfied, uneducated drivers. Each … Read the rest
