by Travis Bean
When the term “artificial intelligence” was coined back in 1955 by John McCarthy, the idea was simple: train computers to think and learn like humans.
“Machines as simple as thermostats can be said to have beliefs,” said … Read the rest
AUTO PROFIT MASTERS FOUNDERS EVOLVE REPAIR SHOP INDUSTRY WITH ARTIFICIAL INTELLIGENCE
Cloud-based shop management system “Shop4D” intelligently runs shops
The aftermarket automotive industry is no stranger to change, as technicians must adapt constantly to new components and technology in new … Read the rest
by David Rogers
Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again and do everything right the second time
by David Rogers
By David Rogers
Picture your shop’s bathroom.
This may seem to be a strange way to start an article about marketing and advertising (or any article, really), but trust me for a moment.
In today’s world, small businesses have never … Read the rest
By David Rogers
The old saying “many hands make for light work” can sometimes go both ways.
Being shorthanded in any situation, especially in terms of staffing at a small business, can make it seem like you’re swimming against the … Read the rest
Also known as “AI,” the technology that enables computers to learn and respond for themselves and accomplish tasks without human guidance has made tremendous strides in recent years and is now poised to have a significant impact on all aspects
By: David Rogers
Change.
It’s uncomfortable, it’s frustrating, sometimes it’s even something to fear…and in the automotive industry, it’s unavoidable.
Independent auto repair shop ownership and management are no strangers to change. Technological innovations and societal trends disrupt our industry … Read the rest
The staff at an independent auto repair shop is just like any other team in any other industry or sport. You have your role players, your star players, your various specialists and your coach – all of whom need to
By: David Rogers
Running a small business is anything but easy.
Between dealing with employees, vendors, customers and a million different logistical issues every hour of every day, being your own boss can sometimes feel like more trouble than its … Read the rest
You wouldn’t go into a high-end steakhouse and expect to be treated like an inconvenience. You expect your waiter to be attentive and courteous and to respond quickly to any request you might have.
One of the most common questions I hear from shop owners is: “I need to hire a leader. How do I do that?”
Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base
By David Rogers
There used to always be a fight in our shop.
A fight with the customer to get them to open their … Read the rest
RECRUITING & RETAINING TODAY’S TECHNICIANS By Sarah M. Kennedy
These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using with your customers. It begins with keeping the good ones … Read the rest
It’s uncomfortable, it’s frustrating, sometimes it’s even something to fear… and in the automotive industry, it’s unavoidable.
Independent auto repair shop ownership and management are no strangers to change. Technological innovations and societal trends disrupt our industry every few years, … Read the rest
Five people shuffle into a room, gather around a circular table, and take a seat. Then, someone walks in, sets down a tray of 12 donuts right in the center, and walks out without saying a word.
By David Rogers
Thanks in large part to the use of the revolutionary new shop management program Shop4D, which is built on the backbone of the RPM ToolKit, Keller Bros. Auto Repair was recently named the Best Auto Repair Shop in … Read the rest
Auto Profit Masters President David Rogers shares his thoughts and personal experiences dealing with the art of team building:
The fire marshal came into our shop one day out of the blue and told us we had a problem. The
These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using with your customers. It begins with keeping the good ones you currently have.
Among the usual conversation topics among
