Trying to hit a KPI without proper education and mentorship can be dangerous to the health of the business.
By David Rogers
The three most misunderstood letters in shop management today are K, P, and I.
(Not the definition, of … Read the rest
This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.
By the time the weekend was over, they left stronger teams, armed with … Read the rest
By David Rogers
Will you be caught unprepared when the free car count comes to an end?
How quickly will you realize when your car count starts dropping? There are 40,000 fewer bays now than there were in 2016, thanks … Read the rest
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success.
The definition of insanity is doing the same thing over and over hoping for a different result. In today’s economy, that’s … Read the rest
Learn how to break bad habits and establish successful ones to help your business thrive.
by David Rogers
The last two years have produced some incredible stories.
I’ve watched up close as some shops tripled their revenue and outgrew their … Read the rest
Top shops understand what numbers they can control, and they measure them daily. Stack the deck in your favor.
by David Rogers
The deck is stacked against repair shop owners right now.
Consider the cards we’re currently holding: First, we … Read the rest
Hiring specialists to manage any area of the production pipeline inevitably leads to restricting it, creating unnecessary costs, and stalling growth.
by David Rogers
Is the pipeline to your shop flowing? This production pipeline is what carries customers, vehicles, repair … Read the rest
The old-school way of running your shop is easier and feels better, but it doesn’t lead to meaningful or lasting change.
By David Rogers
There are around 45,000 fewer service bays than there were five years ago, according to a … Read the rest
By David Rogers
As published in AutoLink Magazine
For top operators, the warm summer months usually mean a golden opportunity for growing the shop. That’s because they know two critical facts that allow them to grow in good times and … Read the rest
by David Rogers
As published in Shop Owner Magazine
Lying to yourself is a terrible way to run your business. It leads to bad decisions, missed opportunities, and the painful death of the shop…sometimes mercifully quick, sometimes excruciatingly slow.
Two … Read the rest
by David Rogers | published in Shop Owner Magazine
Don’t just eliminate low-quality customers, but maximize the valuable customers being driven by advertising efforts.
Are all customers good customers? I’m not talking about the obvious horror stories, of course. We’ve … Read the rest
By David Rogers
As published in Motor Age Magazine
Despite unprecedented access to tools, training, systems, processes, and help, there’s no efficiency revolution taking place in the auto repair industry. Before making the investment, begin by refining processes.
These are … Read the rest
by David Rogers
Record growth throughout the automotive industry in 2021 created an unexpected need and an interesting opportunity for many repair organizations: they hit their bay and technician production capacity, and the only way to keep growing is to … Read the rest
by David Rogers
There is no more dire problem that we face in the automotive industry than the technician shortage.
That’s a big way to open, especially given the current landscape. Inflation is eating profits, supply chain issues are slowing … Read the rest
We started helping shop owners in 1999, and in the years since I’ve probably seen every pay plan that’s out there. Some are good, some are… not. But at their root, each pay plan is trying to find the right … Read the rest
So you’ve signed up for the RPM ToolKit – you’re on your way to more profits, better customer relationships, and less stress! But just signing up isn’t good enough. … Read the rest
by David Rogers
For many shops, 2021 was like being strapped to a bull. This summer saw drivers cram 18 months of maintenance and repairs into a summer-sized window, and the most that many shop owners could do was hold … Read the rest
by David Rogers
As published in Shop Owner Magazine
Through 20 years of consulting, across hundreds of shops and thousands of employees, I have found no more consistent problem than shops losing money on their core and part returns.
It … Read the rest
What Pandemic? How To Grow Your Shop Through Crisis by David Rogers As published in Shop Owner Magazine Across the US, shops absorbed lockdowns, quarantines, and fear and grew their shops by hundreds of thousands of dollars. What we can … Read the rest
