Here are the numbers from the first three months of 2012….with new service writers joining the contest every day, the competition has never been stronger and the winners have never had to work harder! (See the Top Performing Shops and … Read the rest
What an exciting start to the new year! As we tally the final numbers for the first quarter 2012 Top Performing Shop, Service Writer and Technician, here are the results for the first three months of 2012 for the RPM … Read the rest
It’s time to tally the first quarter 2012 results to find the Top Performing Technician, Service Writer and Shop! (See the Top Performing Shops and Top Performing Service Writers.)
For the First Quarter of 2012 (the months of January,… Read the rest
Top performing shops, service writers and technicians recognized for excellence
LITTLETON, Colo., Feb. 28, 2012 — Today, Auto Profit Masters, a repair-shop training company founded by the owners of award-winning Keller Bros. Auto in Littleton, Colo., has announced the … Read the rest
By David Rogers
Over the last month, the markets wiped out the gains they’d made this year. From where I write this, European banks and governments are struggling to stay afloat (and Bank of America’s financial and legal problems show … Read the rest
By David Rogers
We’ve probably all had to deal with them. They ruin the morale of your shop, they shut down your productivity, they cut off sales, and hurt your business.
Lazy employees are a huge burden on any business, … Read the rest
By David Rogers
Flip over the news…open your browser…switch over to talk radio…there’s a lot going on in the world right now.
Death of Osama bin Laden.
Gas prices.
Libya, Syria, Iran, Pakistan.
Japan’s earthquake and nuclear emergency.
NFL lockout.… Read the rest
By Terry Keller
Stop me if you’ve heard this one before: when you started your shop, you did it all.
You worked at the front counter, did most of the work in the bays, chose the marketing, and lead a … Read the rest
Congratulations once again to the RPM ToolKit™ Contest winners for the first quarter of 2011. Be sure to check out the Auto Market Weekly video from Motor Age, where the contest winners are recognized for their accomplishments!
*Link from Motor … Read the rest
By David Rogers
In some of my recent travels and coaching sessions, I’ve run into what I believe may be one of the 3 most COMMON, CRITICAL, and COSTLY mistakes made by almost ALL shop owners today!
If you’ve been … Read the rest
By Terry Keller
Benchmarking
Most of us shop owners understand the process of comparing our numbers to a set of benchmarks or standards. I remember way back over 35 years ago, I had monthly meetings with my accountant where he … Read the rest
By David Rogers
If any principle of management is true and valuable, it’s this…
The Numbers Don’t Lie!
There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability:
Is… Read the rest