Thanks in large part to the use of the revolutionary new shop management program Shop4D, which is built on the backbone of the RPM ToolKit, Keller Bros. Auto Repair was recently named the Best Auto Repair Shop in … Read the rest
We’ve all been there.
It’s one of those days, weeks, months… Customers just keep coming in in waves and your shop is crazier than it’s ever been – your techs are constantly busy, and you can’t catch your breath because … Read the rest
Relationships are the heart of results-based marketing. And just like your personal relationships with your spouse, parents, siblings, or friends, relationships with your customers take work.
Trust can’t be bought—it must be earned. When new customers bring their vehicle into … Read the rest
By Terry Keller
In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that … Read the rest
This is part 2 of an article Terry posted earlier. Click here to read part one!
Here’s the ProblemDeep discount ads can bring a high response, no doubt. They can flood your bays with cars. But if you … Read the rest
We are so proud of our clients. Every success story warms our hearts — we dedicated our career and this business to helping shop owners avoid the mistakes we made to SUCCEED in all their endeavors. Like a proud parent, … Read the rest
The whole reason we started Auto Profit Masters was to help shop owners avoid the mistakes that we made for over 20 years of running a shop. So when we hear about our clients’ successes, we can’t help but share … Read the rest
Imagine this scenario: you go to Best Buy and pick out a new TV for your living room. You get it home and installed, get your speakers attached, maybe your blu-ray player. Your new TV is great for watching television … Read the rest
Early in my career as a shop owner, I made so many mistakes that led to poor results, I found myself on a mental and emotional rollercoaster which led to anger and decision-making paralysis.
Congratulations to the winners of the 2012 Fourth Quarter Top Performing Shop Contest!
For the Fourth Quarter of 2012, we’d like to congratulate owner Larry and the team at Motoring Specialists for being the top performing shop of the quarter! … Read the rest
Congratulations to the winners of the 2012 Fourth Quarter RPM ToolKit Top Performing Technician Contest! As usual, there were some tight races this quarter that ran down to the wire.
The Fourth Quarter winner of the 2012 Top Performing Technician … Read the rest
Congratulations to the winners of the 2012 Fourth Quarter RPM ToolKit Top Performing Service Writer Contest!
The Fourth Quarter winner of the 2012 Top Performing Service Writer is Dave from Real Pro Auto!
This is Dave’s second win in a … Read the rest
By David Rogers
I know we’re half a year away from the day where we spend the most time thinking about freedom, the 4th of July. But as we head into the holidays, freedom of time, freedom from stress, and … Read the rest
Congratulations to the winners of the 2012 Third Quarter RPM ToolKit Top Performing Service Writer Contest! This race again ran down to the wire as less than 5 points separated first and second place.
The Third Quarter winner of the … Read the rest
Congratulations to the winners of the 2012 Third Quarter Top Performing Shop Contest!
For the Third Quarter of 2012, we’d like to congratulate owner Larry and the team at Motoring Specialists for being the top performing shop of the quarter! … Read the rest
Congratulations to the winners of the 2012 Third Quarter RPM ToolKit Top Performing Technician Contest! As usual, there were some tight races this quarter that ran down to the wire.
The Third Quarter winner of the 2012 Top Performing Technician … Read the rest
By David Rogers
David has a new blog post on Motor Age’s Search-AutoParts.com that is a must-read for every shop owner…
Can you chalk morale problems and personality conflicts up to generational differences? It’s easy to see why we blame … Read the rest
Congratulations to the Winners of the 2012 Second Quarter RPM ToolKit Top Performing Service Writer Contest! It was a tight race this quarter, full of surprises and even a close finish! (See the Top Performing Shops and Top Performing Technicians… Read the rest
It’s time to announce the winners of the Top Shop, Top Service Writer and Top Technician contest for the second quarter of 2012!
As this quarter ran down, the numbers were extremely close yet again as multiple shops made a … Read the rest
Congratulations to the Winners of the 2012 Second Quarter RPM ToolKit Top Performing Technician Contest! As usual it was a close race this quarter, as less than 35 points separated first and fifth place! (See the Top Performing Shops and … Read the rest
