APM Productivity

EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION: BUILDING TRUST AND LASTING LOYALTY AMONG YOUR CUSTOMER BASE

Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base

By David Rogers

There used to always be a fight in our shop.

A fight with the customer to get them to open their … Read the rest

EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION

There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff to get them to treat the customer right. A fight

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SHOP OWNER – ESTABLISHING A SHOP’S CHAIN OF COMMAND

A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to

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DRIVE EMPLOYEE INERTIA

by David Rogers

As published in MotorAge Magazine

It’s no secret that we’re facing a technician shortage in our industry.

I could write an entire article on why we’re facing this shortage and how to overcome it, but the truth … Read the rest

SHOP OWNER – GROWING YOUR BUSINESS

Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again and do everything right the second time around!

If only

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MOTOR AGE – ARE YOU READY FOR AI IN YOUR SHOP?

In mid-2017, Audi announced its new A8 would be fully self-driving up to 40 miles per hour. Nissan is following suit with a full range of driverless vehicles by 2020.

Meanwhile, robots are performing surgery, computers are diagnosing cancer, and … Read the rest

MOTOR AGE – TRAINING MULTIPLE LEARNING STYLES

Do you remember the first time you saw a colored wiring diagram? Those things are a beauty!

Before those came along, technicians were left deciphering a spaghetti mess of wires, connecting 40 (or 400) different components and a harness. Trying … Read the rest

The First 3 Years Using the RPM ToolKit (Video)

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CASE STUDIES: 3 WAYS TO GROW

Grow Fast

Average ticket up $300 in 15 days!

Check out what a shop owner in Idaho did to their Average Repair Order in their first 15 days on the RPM ToolKit.

grow-fast-1

In 15 days – just three weeks –

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WORKING SMARTER TO INCREASE SHOP EFFICIENCY AND PRODUCTIVITY

How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!

As a

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BOOSTING PRODUCTIVITY THROUGH COLLABORATION

There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. And for the most part, you’re not wrong to hate

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KELLER BROS. INC.: WORKING SMARTER, NOT HARDER

keller-bros-featured

It takes a lot of technical know-how to service modern vehicles. But there would be a lot more shop owners and technicians walking around with fat wallets nowadays if running a successful shop were only about technical acumen.

Turning a

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JUST BECAUSE IT IS SLOW, DOESN’T MEAN YOU CAN’T GROW!

There are certain times of the year that a bit of a slowdown in customer traffic seems inevitable. These times are the ones where many teams become unproductive and unhappy. If you aren’t concerned, maybe you should be! Your employees may not always outwardly demonstrate their dissatisfaction, and you may think that they ought to know by now that some weeks are just slow, but it’s when we relax and think we know what others are thinking that we really get in trouble!