Grow your business by providing the right tools for success.
by David Rogers
If you have to keep an eye on the service writing and the techs and the inspections and the bookkeeping …
If you have to make sure … Read the rest
by David Rogers
I could write an entire article on why we’re facing this shortage and how to overcome it, but the truth is, finding and retaining quality
Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base
By David Rogers
There used to always be a fight in our shop.
A fight with the customer to get them to open their … Read the rest
By David Rogers
There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff to get them to treat the customer right. A fight
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to
by David Rogers
As published in MotorAge Magazine
It’s no secret that we’re facing a technician shortage in our industry.
I could write an entire article on why we’re facing this shortage and how to overcome it, but the truth … Read the rest
Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again and do everything right the second time around!
In mid-2017, Audi announced its new A8 would be fully self-driving up to 40 miles per hour. Nissan is following suit with a full range of driverless vehicles by 2020.
Meanwhile, robots are performing surgery, computers are diagnosing cancer, and … Read the rest
Do you remember the first time you saw a colored wiring diagram? Those things are a beauty!
Before those came along, technicians were left deciphering a spaghetti mess of wires, connecting 40 (or 400) different components and a harness. Trying … Read the rest
Check out what a shop owner in Idaho did to their Average Repair Order in their first 15 days on the RPM ToolKit.
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In 15 days – just three weeks –
How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!
There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. And for the most part, you’re not wrong to hate
Turning a
