In our shop, everything happens either at the phone or the front counter. It’s where our service writer can raise our average RO, where they make our marketing pay off, and where they can turn customers into people that bring us their cars for life.
It’s also where we struggled for years. Before David started working for Keller Bros., before we had good procedures and high expectations for our service writers who answered phones and worked at the front counter…well, I shudder to think of how much money we wasted.
In this class, David will teach service writers top quality phone and front counter skills that he brought to our shop and that helped grow our shop from $1.5 million to $3.5 million in 3.5 years. Service Writers who attend will take away the skills they need to raise the average of every ticket!
This one-hour class is for your Service Advisors, managers and anyone else who answers phones or helps out at the front counter.