When David was writing service, he dreaded comebacks. He’d build a relationship with customers, earn their trust, ask for their money…and then here they were in the shop again because we messed up the repair.
When that happens, nobody wins. The customer loses patience and trust, the shop loses credibility and money, and the service writer loses confidence in the tech.
But there’s good news! No matter the cause, it’s possible to rebuild that trust with the customer even stronger than before…and to STOP comebacks from happening in the future!
In this one-hour class, David will teach you the proven, scientific, step-by-step process for eliminating comebacks and building up that trust with the tech and customer!