Technicians that perform thorough inspections and provide clear instruction are invaluable in a shop…but getting them to take the time can be difficult. Learn how to lead and manage techs effectively so that everyone is happier and makes more money!
This Service Advisor Training Class is on “Leading & Managing Technicians: Getting Them to do What You Want.“
In this class you and your service writers will learn the essentials of leading and managing technicians, including:
- Chain of Command (you must have authority)
- Addressing the What, Why and How of your expectations
- Remembering their main concern: What’s in it for ME?
- How to take care of them and protect them