As you may or may not know, David used to write service, so when he says that service writers lose a significant amount of time on every repair, he’s speaking from experience.
How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!
But it’s not the wasted hours of his life that really bothers him…it’s the hours wasted of our customers’ lives. When the service writer loses an hour of time fixing a mistake, it slows up the tech and ultimately slows up the customer.
All of the little things cost the customer time and money, and cost the shop time and money and customers.
In other words, an hour here and an hour there and all of a sudden the shop is losing real time and real money…which is why David is teaching a new class on how to save 20 to 60 minutes on every repair. Saving that time means a LOT less stress, fewer headaches, and better work days!
In this class, he gives service writers the policies and procedures we use in our shop so we don’t lose that time.
Saving our time and saving our customers’ time is our secret to happier customers, more referrals, increased sales and a bigger paycheck!