THE CAR COUNT MYTH- WHERE IS YOUR CAR COUNT? (PART II)
In my last blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner! Click here to read part one if you haven’t read it!
Repair Shop Management
THE CAR COUNT MYTH (PART I)
Is your car count growing or shrinking? Why?The truth is that car count as an average is shrinking across our independent repair industry. Competition from the dealers and chains…higher quality automobile construction…longer manufacturer-recommended service intervals…cautious, dissatisfied, uneducated drivers. Each … Read the rest
WHERE DO YOU WORK? WHY ATTITUDE AND PERCEPTION MATTER
The article teaches some of the most important principles shops need to set themselves apart from their competition, attract and build trust with high quality customers, and grow sales.
Where do you work? The easy answer is to say that … Read the rest
TOMA PART 2: HOW TO GET A CUSTOMER NEWSLETTER FOR YOUR SHOP THAT GETS READ!
This is part 2 of an article I posted earlier. To read part one and learn more about how to get a customer newsletter for your shop that gets read, click here!
Encompass a Wide Range of Interests… Read the rest
THE KUMBAYA MYTH: WHY YOUR SHOP DOESN’T NEED A COUNSELOR, IT NEEDS A LEADER
By David Rogers
David has a new blog post on Motor Age’s Search-AutoParts.com that is a must-read for every shop owner…
Can you chalk morale problems and personality conflicts up to generational differences? It’s easy to see why we blame … Read the rest
AUTO PROFIT MASTERS AWARDS $45,000 TO NATION’S TOP AUTO REPAIR CENTERS
Top performing shops, service writers and technicians recognized for excellenceLITTLETON, Colo., Feb. 28, 2012 — Today, Auto Profit Masters, a repair-shop training company founded by the owners of award-winning Keller Bros. Auto in Littleton, Colo., has announced the … Read the rest
DOES YOUR SHOP HAVE LAZY EMPLOYEES? HERE’S THE SOLUTION!
By David Rogers
We’ve probably all had to deal with them. They ruin the morale of your shop, they shut down your productivity, they cut off sales, and hurt your business.
Lazy employees are a huge burden on any business, … Read the rest
WHY IT’S IMPORTANT TO HAVE AN EXIT PLAN FOR YOUR REPAIR SHOP
By David Rogers
Flip over the news…open your browser…switch over to talk radio…there’s a lot going on in the world right now.
Death of Osama bin Laden. Gas prices. Libya, Syria, Iran, Pakistan. Japan’s earthquake and nuclear emergency. NFL lockout.… Read the restSINK OR SWIM… OR FLAIL AROUND?
By David Rogers
In some of my recent travels and coaching sessions, I’ve run into what I believe may be one of the 3 most COMMON, CRITICAL, and COSTLY mistakes made by almost ALL shop owners today!
If you’ve been … Read the rest
WILL HYPER-INFLATION KILL YOUR SHOP?
By David Rogers
A few weeks ago, the Federal Reserve announced that it would purchase $600 billion in U.S treasuries. What does this mean? What could it mean to your shop?
Very high inflation will cause prices and the cost … Read the rest
REPAIR SHOP MANAGEMENT: COMPARING YOUR SHOP’S NUMBERS TO WHAT?
By Terry Keller
BenchmarkingMost of us shop owners understand the process of comparing our numbers to a set of benchmarks or standards. I remember way back over 35 years ago, I had monthly meetings with my accountant where he … Read the rest
REPAIR SHOP MANAGEMENT: WHY CAN’T I GET MY PEOPLE TRAINED RIGHT?
By Terry Keller
I can just imagine some of you thinking, “Why waste time reading this when I’ve already tried everything to train my people to act right and perform well AND IT CAN’T BE DONE?! Why keep beating my … Read the rest
REPAIR SHOP MANGEMENT; MANAGEMENT STYLES… TOO HEAVY, TOO LIGHT, OR JUST RIGHT?
By Terry Keller
This issue keeps coming up! Last September I wrote a blog on Holding Your Team Accountable and David Rogers recently did a great class on the Two Critical Faces of Leadership.
For the majority of shop … Read the rest
REPAIR SHOP MANAGEMENT: INCENTIVE PAY PLANS
If you are finding yourself somewhat resistant to reading this article because of its title, you are exactly the shop owner who needs to read it! If your employee pay plans have little or no incentives in them, I’ll bet your team’s productivity and your profits are lower than you want or are on a serious roller-coaster. Even if you do have an incentive type structure set up for your employees, are you sure they’re truly incentives under all circumstances and don’t have accidental disincentives built into them that some of your people resent?ARE YOU BETTER OFF NOW THAN YOU WERE TWO YEARS AGO?
When it’s all said and done, the times we’re living in make it almost impossible to imagine that small business will survive. So, what will you do? You've got one of three choices...REPAIR SHOP MANAGEMENT: HIRING AND RETAINING QUALITY PEOPLE
How good are the people that work for you? How loyal are they? How long do they stay with you? Are they better than you are at their position? For 25 years, I really struggled with this one. Because my shop was not consistently profitable during that period, I was always looking for ways to hold costs down including the wages I was willing to pay.REPAIR SHOP MANAGEMENT: HOW TO KEEP SCORE AND KNOW IF YOU ARE WINNING
By David Rogers
If any principle of management is true and valuable, it’s this…
The Numbers Don’t Lie!There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability:
Is… Read the rest