In the competitive world of automotive services, ensuring high customer satisfaction is paramount. This pursuit has made automotive shop management training an essential component for achieving business success. Effective training programs not only empower managers with critical skills but also … Read the rest
Managing an auto repair shop involves juggling multiple responsibilities, from ensuring quality repairs to maintaining customer relationships. With numerous clients and appointments to manage, keeping track of everything can be a daunting task without the aid of technology. Customer Relationship … Read the rest
Managing an automotive shop involves more than just fixing cars; it requires a keen eye for business strategy and customer service. In today’s competitive market, automotive shop owners must equip themselves with effective management techniques to thrive, ensuring every operational … Read the rest
Auto repair shops continue to increase in popularity as more people discover the importance of vehicle maintenance and care. According to IBISWorld, the auto mechanics market is worth about $77 billion nationwide. However, many repair shops make common mistakes that … Read the rest
Trying to hit a KPI without proper education and mentorship can be dangerous to the health of the business.
By David Rogers
The three most misunderstood letters in shop management today are K, P, and I.
(Not the definition, of … Read the rest
By David Rogers
Does it ever feel like you’re too busy and stretched too thin to focus on your operation?
It’s harder than ever to find and hire critical team members, so it’s no surprise that during busy summer months, … Read the rest
Automotive shop managers are an integral part of ensuring quality maintenance and repair services for the nation’s commercial and private passenger vehicles. According to Auto Profit Masters, the nation’s six top independent automotive shops increased their collective revenues by more … Read the rest
By David Rogers
How do you fix cars when you can’t get parts? I wish this was just a philosophical question, the kind usually reserved for falling trees in the woods or single hands clapping, but instead, it’s the reality … Read the rest
Auto Profit Masters bringing together nation’s leading trainers for a two-day event
Littleton, Colo. – March, 2023 – The Team Development Summit is a one-of-a-kind training event hosted by Auto Profit Masters May 6-7, 2023, in Denver, Colo. During the … Read the rest
Mechanics will need to overcome the technician shortage that is currently facing the automotive industry. As technology continues to evolve, there are fewer mechanics and technicians who can keep up with advancements. This leaves many businesses with fewer qualified people … Read the rest
By Shop Owner Staff
2022 was a remarkable year for an exclusive group of independent auto repair shops who have been singled out from nearly 300,000 shops in the U.S. to earn the 2022 Shop4D Top Performing Shop Award. While … Read the rest
Owning an automotive shop is difficult work and ensuring that your shop operates as smoothly as possible can be a complicated process. Automotive shop management training helps to streamline your entire shop, and it’s an extremely worthwhile investment for your … Read the rest
Mike Veenstra ditched stale marketing techniques and began targeting higher-quality customers – it worked.
as published in Shop Owner Magazine
For Mike Veenstra, the search is on for location number three.
But for the lifelong Grand Rapids, MI, resident and … Read the rest
Top shops understand what numbers they can control, and they measure them daily. Stack the deck in your favor.
by David Rogers
The deck is stacked against repair shop owners right now.
Consider the cards we’re currently holding: First, we … Read the rest
Creating a lasting, sustainable shop starts and ends with the management triangle of the customer, employee, and shop
by David Rogers
Much has been said and written about the technician shortage — why techs are … Read the rest
By David Rogers
A few years ago, a fast lube chain I won’t name here got themselves into a big pile of trouble, not for doing something unethical, but because of a simple misunderstanding at the front counter.
This chain’s … Read the rest
By David Rogers
As published in AutoLink Magazine
For top operators, the warm summer months usually mean a golden opportunity for growing the shop. That’s because they know two critical facts that allow them to grow in good times and … Read the rest
by David Rogers
Record growth throughout the automotive industry in 2021 created an unexpected need and an interesting opportunity for many repair organizations: they hit their bay and technician production capacity, and the only way to keep growing is to … Read the rest
by David Rogers
There is no more dire problem that we face in the automotive industry than the technician shortage.
That’s a big way to open, especially given the current landscape. Inflation is eating profits, supply chain issues are slowing … Read the rest
