APM Leadership

RECRUITING & RETAINING TODAY’S TECHNICIANS

RECRUITING & RETAINING TODAY’S TECHNICIANS By Sarah M. Kennedy

These simple strategies for dealing with the scarcity of skilled automotive technicians are similar to those you should already be using with your customers. It begins with keeping the good ones … Read the rest

Leadership

LEADERSHIP BOOT CAMP

Five people shuffle into a room, gather around a circular table, and take a seat. Then, someone walks in, sets down a tray of 12 donuts right in the center, and walks out without saying a word.

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employee

DRIVE EMPLOYEE INERTIA

by David Rogers

As published in MotorAge Magazine

It’s no secret that we’re facing a technician shortage in our industry.

I could write an entire article on why we’re facing this shortage and how to overcome it, but the truth … Read the rest

RATCHET & WRENCH: TIPS TO EFFECTIVE COACHING

It was one business conversation David Rogers initially felt wholly unequipped to handle, and one he’ll never forget.

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CHANGING PROBLEMS VERSUS FIXING THEM

Terry here.

Have you heard that you can crack an egg into a radiator to plug the leak? Even if it works for a time, all it does is change the problem. The leak may be temporarily stopped, but now … Read the rest

CHOOSING THE RIGHT TEAM

As the manager or shop owner, you are responsible for the success of your team and of the shop. You need authority and respect in order to effectively manage employees. Just as important, you need to be able to create
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BOOSTING PRODUCTIVITY THROUGH COLLABORATION

There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. And for the most part, you’re not wrong to hate

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