Establishing dynamic relationships with your customers as an extension of your brand is known as “Relationship Marketing.”
By David Rogers on Dec 6, 2019
You wouldn’t go into a high-end steakhouse and expect to be treated like an inconvenience. You expect your waiter to be attentive and courteous and to respond quickly to any request you might have.
This level of service doesn’t happen overnight. That restaurant has had to consistently exceed expectations in order to develop and maintain its reputation. It’s the same way in our shops today.