By Terry Keller
In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that many employees in a single year.
Point being, if there’s a way to run a shop incorrectly, I’ve tried it. And I kept trying it until I was almost ruined. I’ve drained my bank account trying to keep the shop afloat and been so depressed I couldn’t work. It nearly cost me my family.
I don’t wish that pain on any other shop owner. But as someone who still owns a shop and who consults with other shop owners across the country, I know they are many.
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