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  • Leading and Managing Technicians

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  • How To Deal With Price Shoppers on the Phone

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  • How to Cut 20 MINUTES to AN HOUR from Every Repair!

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  • How to Capture and Keep Sales

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  • How to Build Trust with your Boss

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  • Follow Up: Why Does Everyone Keep Saying It’s So Important, and HOW Will it Help Me?

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  • The TWO Places Where EVERYTHING Happens

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  • Taking Your Customer Service Over the Top – Where WOW Isn’t Enough!

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  • Is Your Shop a FUN Place to Work…and WHY Should That Matter?

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  • Is the Pipeline to Your Shop Flowing?

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  • Is that Employee Ruined, Or Can they Be Saved?

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  • I Think I’m Doing a Pretty Darn Good Job. How Can I Prove It To The Boss?

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