The TWO Places Where EVERYTHING Happens


In this class, David will teach service writers top quality phone and front counter skills that he brought to our shop and that helped grow our shop from $1.5 million to $3.5 million in 3.5 years.

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There are two places where EVERYTHING happens in a shop. These places are where the service advisor sets the pace, establishes the tone, and either creates or destroys opportunities for the technician and the shop.

These two places are where the shop can raise the average RO, maximize its marketing, and turn customers into lifelong family.

Join us for a class on The Two Places Where Everything happens where service advisors will learn what these places are, why they’re so critical, and how to establish the policies and procedures we used in our own shop to grow our shop from $1.5 million to $3.5 million in only 3.5 years. Service Advisors who listen will take away the skills they need to raise the average of every ticket!

This one-hour, can’t-miss class is for your Service Advisors, Shop Managers and anyone else who interacts with customers!