After the customer calls and comes in, after the service writer advises them, after the repairs are completed, after they pay and drive away…
NOW is when the real money-making opportunities start for the shop and the service writer. If your service writers aren’t following up with every customer, they (and YOU) are missing out on happier customers, more referrals, more repeat visits and increased sales!
The easiest money in the world is taking care of people who already KNOW and TRUST you!
If your service writers AREN’T following up, David understands why. When he was writing service, he used to hate doing follow up phone calls. There’s nothing worse than being asked to be a telemarketer and sell stuff they don’t want.
But he figured out follow up calls could be fun, rewarding and profitable for the service writer, the owner and the shop, and it never has to involve any selling! This class will make service writers want to do follow up calls because they like doing them!
Following up leads to longer-term customers, more repeat visits, more referrals and easier sales, and this one-hour class will teach your service writers what they need to know to start effectively following up with every customer, every time!