Educating our customers in the right way and empowering them to make good decisions about their car maintenance has made a huge impact in our shop.
Before this concept was introduced to our team and our customer base it was always a fight… A fight with the customer to get them to open up their wallet. A fight with the staff to treat the customer right. And a real fight to be profitable.
Going to bed not knowing how we were going to cover the next day’s payroll was a terrible feeling that no shop owner should have to experience. No shop owner should have to miss a paycheck either.
This class is what we used to completely change our shop. No more feelings of dread about payroll. No more missed paychecks.
This class is absolutely critical for shop owners and service writers.
We’ve seen some shop owners who simply don’t get the principles in this class, or who don’t understand the importance this can make.
Too many shop owners cut off a percentage of every ticket by skipping one step outlined in this class.
The principles taught in this class have changed our reputation and esteem in our community, given our team a sense of confidence and pride in our business, and put our shop’s owners in a position for financial success they could only dream about a few years ago.