Phone Tips for Better Customer Service

Your service advisors answer the phone dozens of times a day. But are they making customers feel valued — or just processing calls?

Show you’re listening.

It’s okay to be busy. But never come across as irritated that a customer called. If you need to, place them on hold — but come back prepared to:

• Give your full attention
• Take notes
• Repeat back what they tell you

When customers feel heard, they come back.

📞 Want to transform your front counter? Read more about phone skills that make or break your shop, or schedule a call to learn about our Superior Service Advising training.