When we left off last time, we discussed the reality facing shops that ignore their average repair order. The dangerous myth we’re combating is that shops can take the Low Road and still stay profitable. The truth is, whether … Read the rest
Shop owners are surrounded by myths…misconceptions about how to grow profits, how to attract great customers, and how things should and shouldn’t be in their shop.
These myths lead owners to accept decreased profits, low-quality customers, long hours and small … Read the rest
Is your car count growing or shrinking? In Part One of this blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner!
And in Part Two, I talked about what you should be … Read the rest
In my last blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner! Click here to read part one if you haven’t read it!
The truth is that car count as an average is shrinking across our independent repair industry. Competition from the dealers and chains…higher quality automobile construction…longer manufacturer-recommended service intervals…cautious, dissatisfied, uneducated drivers. Each … Read the rest
The article teaches some of the most important principles shops need to set themselves apart from their competition, attract and build trust with high quality customers, and grow sales.
Where do you work? The easy answer is to say that … Read the rest
This is part 2 of an article I posted earlier. To read part one and learn more about how to get a customer newsletter for your shop that gets read, click here!
Encompass a Wide Range of Interests… Read the rest
By David Rogers
David has a new blog post on Motor Age’s Search-AutoParts.com that is a must-read for every shop owner…
Can you chalk morale problems and personality conflicts up to generational differences? It’s easy to see why we blame … Read the rest
LITTLETON, Colo., Feb. 28, 2012 — Today, Auto Profit Masters, a repair-shop training company founded by the owners of award-winning Keller Bros. Auto in Littleton, Colo., has announced the … Read the rest
By David Rogers
We’ve probably all had to deal with them. They ruin the morale of your shop, they shut down your productivity, they cut off sales, and hurt your business.
Lazy employees are a huge burden on any business, … Read the rest
By David Rogers
Flip over the news…open your browser…switch over to talk radio…there’s a lot going on in the world right now.
Death of Osama bin Laden. Gas prices. Libya, Syria, Iran, Pakistan. Japan’s earthquake and nuclear emergency. NFL lockout.… Read the restBy David Rogers
In some of my recent travels and coaching sessions, I’ve run into what I believe may be one of the 3 most COMMON, CRITICAL, and COSTLY mistakes made by almost ALL shop owners today!
If you’ve been … Read the rest
By David Rogers
A few weeks ago, the Federal Reserve announced that it would purchase $600 billion in U.S treasuries. What does this mean? What could it mean to your shop?
Very high inflation will cause prices and the cost … Read the rest
By Terry Keller
BenchmarkingMost of us shop owners understand the process of comparing our numbers to a set of benchmarks or standards. I remember way back over 35 years ago, I had monthly meetings with my accountant where he … Read the rest
By Terry Keller
I can just imagine some of you thinking, “Why waste time reading this when I’ve already tried everything to train my people to act right and perform well AND IT CAN’T BE DONE?! Why keep beating my … Read the rest
By Terry Keller
This issue keeps coming up! Last September I wrote a blog on Holding Your Team Accountable and David Rogers recently did a great class on the Two Critical Faces of Leadership.
For the majority of shop … Read the rest
By David Rogers
If any principle of management is true and valuable, it’s this…
The Numbers Don’t Lie!There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability:
Is… Read the rest
