APM Customer Service

TEAM DEVELOPMENT SUMMIT TO BUILD STRONGER, HAPPIER AND MORE EFFICIENT AUTO REPAIR SHOP TEAMS

Auto Profit Masters bringing together nation’s leading trainers for a two-day event

Littleton, Colo. – March, 2023 – The Team Development Summit is a one-of-a-kind training event hosted by Auto Profit Masters May 6-7, 2023, in Denver, Colo. During the … Read the rest

WRITING AUTOMOTIVE REPAIR ESTIMATES FOR PROFIT AND FUN

How to deal with price shoppers without wasting your service advisors’ time and talent.

By David Rogers

What’s the value of a price shopper?

In an ideal world, you take the time to build an estimate, give the customer the … Read the rest

WRITING AUTOMOTIVE REPAIR ESTIMATES FOR PROFIT AND FUN

Writing Automotive Repair Estimates For Profit And Fun How to deal with price shoppers without wasting your service advisors’ time & talent.

By David Rogers

What’s the value of a price shopper?

In an ideal world, you take the time … Read the rest

HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION

by Travis Bean

When the term “artificial intelligence” was coined back in 1955 by John McCarthy, the idea was simple: train computers to think and learn like humans.

“Machines as simple as thermostats can be said to have beliefs,” said … Read the rest

HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION

AUTO PROFIT MASTERS FOUNDERS EVOLVE REPAIR SHOP INDUSTRY WITH ARTIFICIAL INTELLIGENCE

Cloud-based shop management system “Shop4D” intelligently runs shops

The aftermarket automotive industry is no stranger to change, as technicians must adapt constantly to new components and technology in new … Read the rest

EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION: BUILDING TRUST AND LASTING LOYALTY AMONG YOUR CUSTOMER BASE

Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base

By David Rogers

There used to always be a fight in our shop.

A fight with the customer to get them to open their … Read the rest

EDUCATING CUSTOMERS TO MAKE THE RIGHT DECISION

By David Rogers

There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff to get them to treat the customer right. A fight

… Read the rest

RATCHET & WRENCH – IMPROVING CUSTOMER COMMUNICATION WITH TECHNOLOGY

When the term “artificial intelligence” was coined back in 1955 by John McCarthy, the idea was simple: train computers to think and learn like humans.

“Machines as simple as thermostats can be said to have beliefs,” said the cognitive scientist … Read the rest

THE POWER OF CUSTOMER REVIEWS

David Rogers

Reviews and social media have started to blend together, as consumers have more avenues to reach a company and reviews become part of the social conversation. Social media is one more channel for you to reach your

… Read the rest

TAKING THE FEAR OUT OF THE CUSTOMER EXPERIENCE

Fear is standing between you and a long-term relationship with your customer. You need to change their minds, show them that you’re different and overcome that fear to build trust. In essence, you need to take care of them.

… Read the rest

WINNING OVER A TOUGH CUSTOMER

If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the Internet instead

… Read the rest

GETTING RESULTS FROM CUSTOMER RELATIONSHIPS

By David Rogers

The first step in building strong, lasting relationships is by cultivating a team of loyal, caring, committed people.

Early on after I came to work for Terry Keller at Keller Bros., I remember a woman calling in

… Read the rest

CREATING A SUCCESFUL SHOP CULTURE

To a passerby, there’s not much that stands out about Keller Bros. Auto Repair. Actually, it’s difficult to even notice it.

The shop sits in a sunken strip mall, a good 10 feet below street level on East Dry Creek

… Read the rest