Tag Archives: auto repair training

CHANGING PROBLEMS VERSUS FIXING THEM

Terry here.

Have you heard that you can crack an egg into a radiator to plug the leak? Even if it works for a time, all it does is change the problem. The leak may be temporarily stopped, but now … Read the rest

SERVICE ADVISOR TRAINING… HOW TO MAKE IT STICK!

One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits...sometimes as much as 30% after a single training!