There are only so many great customers out there, and just like pie, you can only take so many slices before there’s nothing left.
The good news is, there’s no better time to grab a bigger piece of the customer pie for your shop than right now!
How do you take a bigger slice of that customer pie? Get everyone involved.
Service writers should be in charge of retaining customers, getting referrals, and keeping that appointment book full.
The whole shop should be building a trusted reputation, projecting it into the community, and making sure people know who to trust with ALL of their needs.
You don’t have to be content begging for crumbs this year! Step up, take as much of that pie as you can, and let your competition hunt for scraps this winter instead!