You don’t go into a fancy steakhouse and expect to be treated like dirt… you go in and expect your waiter to be attentive and courteous and to respond quickly to any request you might have.
This doesn’t happen overnight, though. That restaurant has had to consistently exceed expectations in order to develop that reputation. It’s the same way in our shops today!
This is just the beginning of “Getting Results From Relationships™,” a 2-CD version of our AMi approved class. The ultimate goal (the “results” that you’ll get from your relationships) is truly setting your shop apart.
As this happens, you’ll find that your marketing is more effective, your customers and employees are more trusting and loyal, and ultimately, your shop is more profitable.
This 2-CD set or DVD is a great training tool for helping both shop owners and their new employees alike get the most from their relationships.