The First 3 Years Using the RPM ToolKit (Video)

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CREATING A SUCCESFUL SHOP CULTURE

To a passerby, there’s not much that stands out about Keller Bros. Auto Repair. Actually, it’s difficult to even notice it.

The shop sits in a sunken strip mall, a good 10 feet below street level on East Dry Creek

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GET THE MOST OUT OF YOUR SHOP’S POINT-OF-SALE SOFTWARE

Choosing shop management and point-of-sale software is a bit like buying a vehicle. The sheer number of makes and models available can be intimidating for a shop looking to get started or change to a new system.

With that being

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WORKING ‘ON’ YOUR BUSINESS, NOT JUST ‘IN’ IT

Before I dig into an article about how to work on your business instead of in it, I’d like to share a story with you. Once upon a time, my accountant had to prepare 102 W2s in a single

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TWO TOOLS FOR RESOLVING EMPLOYEE CONFLICT AND IMPROVING MORALE

Is your shop a hotbed of employee conflict? Even if we look only at generational differences, it’s not hard to see why employees can butt heads and morale can suffer. Millennials are replacing Gen Xers, who displaced the Baby Boomers

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TEAM INCENTIVES: HOW TO KEEP EMPLOYEES ENGAGED, OPTIMISTIC

Over the last 15 years, since we started helping shop owners in 1999, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can … Read the rest

CHOOSING THE RIGHT TEAM

As the manager or shop owner, you are responsible for the success of your team and of the shop. You need authority and respect in order to effectively manage employees. Just as important, you need to be able to create

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OFFER THE RIGHT MOTIVATION TO YOUR STAFF

Learn what to do to motivate your staff to perform exactly how you want them to perform.

David Rogers

“How do I motivate my employees to do what I expect?”

I’ve heard that question over and over from our

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THE VALUE OF TRAINING YOUR ENTIRE TEAM (INCLUDING THE OWNER)

When I came to work for Terry Keller at Keller Bros. Auto Repair, he was doing 65 cars a day with an average repair order of around $80. Customers were always angry, and it led to a ridiculous level of

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THE MOST IMPORTANT MEETING YOU SHOULD HAVE

Holding daily meetings will allow you to keep your finger on the pulse of the shop and to work on the business, not in it.

David Rogers

Imagine a day when your shop continues to be profitable and run

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ENTREPRENEURIAL OWNERS EXPAND BUSINESS PROSPECTS THROUGH THEIR COLORADO SHOP

At age 21 Terry Keller hit the ground running. Hired in 1972 as an apprentice mechanic, two years later he was one of the first and youngest technicians in the country to receive ASE’s newly minted Master Technician certificate. Shortly … Read the rest

WORKING SMARTER TO INCREASE SHOP EFFICIENCY AND PRODUCTIVITY

How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!

As a

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BOOSTING PRODUCTIVITY THROUGH COLLABORATION

There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. And for the most part, you’re not wrong to hate

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KELLER BROS. INC.: WORKING SMARTER, NOT HARDER

keller-bros-featured

It takes a lot of technical know-how to service modern vehicles. But there would be a lot more shop owners and technicians walking around with fat wallets nowadays if running a successful shop were only about technical acumen.

Turning a

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