Is your shop a hotbed of employee conflict? Even if we look only at generational differences, it’s not hard to see why employees can butt heads and morale can suffer. Millennials are replacing Gen Xers, who displaced the Baby Boomers
Over the last 15 years, since we started helping shop owners in 1999, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can … Read the rest
I’ve heard that question over and over from our
When I came to work for Terry Keller at Keller Bros. Auto Repair, he was doing 65 cars a day with an average repair order of around $80. Customers were always angry, and it led to a ridiculous level of
At age 21 Terry Keller hit the ground running. Hired in 1972 as an apprentice mechanic, two years later he was one of the first and youngest technicians in the country to receive ASE’s newly minted Master Technician certificate. Shortly … Read the rest
How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!
There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. And for the most part, you’re not wrong to hate
Turning a
Purchasing shop equipment is no small decision. After all, new equipment carries a hefty price tag and no guarantee of a return on your investment.
