Who is Your Competition? The Answer Isn’t as Straightforward as You Might Think…

Posted by & filed under Blog, Consulting, Marketing, Repair Shop Management, Shop Solutions.

When you think about your auto repair shop’s competition, what comes to mind? When we ask this question to our clients, most of them say other auto repair shops in their community, maybe within a 15 or 20 mile radius. Some of them even consider quick lube or discount tire shops and dealerships. But what about the pizza joint around the corner? Or the landscaping company next door? Or the orthodontist down the street? The truth is, you’re NOT just competing with other shops in the auto industry – you are competing with ALL other service industry businesses. Families have a limited amount of disposable income. From every pay check, they first have to take out rent or mortgage payments, then utilities and bills, then money for food and groceries… once they have paid for everything they need to survive, …… ( more )

Repair Shop Management: How to Keep Score and KNOW if You Are Winning

Posted by & filed under Blog, Repair Shop Management, RPM ToolKit, Shop Solutions.

If any principle of management is true and valuable, it’s this… The Numbers Don’t Lie! There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability: Is the data accurate? Is it current and up to date today? Are the right things being measured? Am I using the right comparative benchmarks and standards for my type of business? Am I drawing the right conclusions from my numbers? Has my team employed and sustained corrective solutions as needed? If all of the above has been implemented, where is the cash? There is also another very prevalent problem many of us have when we read our numbers: we embellish, compensate, or justify things in our own minds to make us feel better. We say or think things such as: “If we didn’t …… ( more )

Service Writer Training…How to make it STICK!

Posted by & filed under Blog, Shop Solutions, Training.

One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits…sometimes as much as 30% after a single training!

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