If any principle of management is true and valuable, it’s this… The Numbers Don’t Lie! There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability: Is the data accurate? [...]
One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits…sometimes as much as 30% after a single training!