Tag Archives: service advisor training

SERVICE ADVISOR TRAINING… HOW TO MAKE IT STICK!

One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits...sometimes as much as 30% after a single training!

BLOWING SMOKE AT THE BOSS OR DOING YOUR JOB

It's funny what I've learned now that I'm a business owner that I never would have been able to predict when I was working on the front lines and in the trenches as an entry level service writer many years ago: when someone tries to flatter me, it makes me want to fire them, run from them, slap them, or just laugh in their face while publicly calling them a LIAR!