Tag Archives: repair shop RPM ToolKit

SINK OR SWIM… OR FLAIL AROUND?

By David Rogers

In some of my recent travels and coaching sessions, I’ve run into what I believe may be one of the 3 most COMMON, CRITICAL, and COSTLY mistakes made by almost ALL shop owners today!

If you’ve been … Read the rest

REPAIR SHOP MANAGEMENT: HIRING AND RETAINING QUALITY PEOPLE

How good are the people that work for you? How loyal are they? How long do they stay with you? Are they better than you are at their position? For 25 years, I really struggled with this one. Because my shop was not consistently profitable during that period, I was always looking for ways to hold costs down including the wages I was willing to pay.

REPAIR SHOP MANAGEMENT: HOLDING YOUR TEAM ACCOUNTABLE

If you are like I was the first 20 years as a shop owner, you have worked very hard to hire good people, set up efficient operating systems, and train everyone to use them. You have spent countless hours trying to communicate your expectations and teaching your team to reach them – all with sporadic or little success. WHY? What is missing?

REPAIR SHOP MANAGEMENT: MAKING SYSTEMS STICK

If you are like I was for the first 20 years as a shop owner, you have introduced dozens of policies and procedures that could have brought some order to things, but fizzled out after a few weeks. WHY? What are the causes of this fatal flaw in your business? Over the next few weeks I will blog on the twelve most important components of “How to Make Systems Stick” in your shop. Today, let me share with you what I have found to be a foundational process for making all policies, procedures and systems stick with individuals and organizations. It’s how we help our clients actually change permanently!