Tag Archives: hiring service writers

REPAIR SHOP MANAGEMENT: INCENTIVE PAY PLANS

If you are finding yourself somewhat resistant to reading this article because of its title, you are exactly the shop owner who needs to read it! If your employee pay plans have little or no incentives in them, I’ll bet your team’s productivity and your profits are lower than you want or are on a serious roller-coaster. Even if you do have an incentive type structure set up for your employees, are you sure they’re truly incentives under all circumstances and don’t have accidental disincentives built into them that some of your people resent?

REPAIR SHOP MANAGEMENT: HIRING AND RETAINING QUALITY PEOPLE

How good are the people that work for you? How loyal are they? How long do they stay with you? Are they better than you are at their position? For 25 years, I really struggled with this one. Because my shop was not consistently profitable during that period, I was always looking for ways to hold costs down including the wages I was willing to pay.