This is part 2 of an article Terry posted earlier. Click here to read part one!
Here’s the Problem
Deep discount ads can bring a high response, no doubt. They can flood your bays with cars. But if you … Read the rest
Early in my career as a shop owner, I made so many mistakes that led to poor results, I found myself on a mental and emotional rollercoaster which led to anger and decision-making paralysis.
Have You Ever Felt Like This?
… Read the rest
Top performing shops, service writers and technicians recognized for excellence
LITTLETON, Colo., Feb. 28, 2012 — Today, Auto Profit Masters, a repair-shop training company founded by the owners of award-winning Keller Bros. Auto in Littleton, Colo., has announced the … Read the rest
By David Rogers
Over the last month, the markets wiped out the gains they’d made this year. From where I write this, European banks and governments are struggling to stay afloat (and Bank of America’s financial and legal problems show … Read the rest
By Terry Keller
Stop me if you’ve heard this one before: when you started your shop, you did it all.
You worked at the front counter, did most of the work in the bays, chose the marketing, and lead a … Read the rest
Congratulations once again to the RPM ToolKit™ Contest winners for the first quarter of 2011. Be sure to check out the Auto Market Weekly video from Motor Age, where the contest winners are recognized for their accomplishments!
*Link from Motor … Read the rest
By David Rogers
In some of my recent travels and coaching sessions, I’ve run into what I believe may be one of the 3 most COMMON, CRITICAL, and COSTLY mistakes made by almost ALL shop owners today!
If you’ve been … Read the rest
By Terry Keller
Benchmarking
Most of us shop owners understand the process of comparing our numbers to a set of benchmarks or standards. I remember way back over 35 years ago, I had monthly meetings with my accountant where he … Read the rest
By David Rogers
If any principle of management is true and valuable, it’s this…
The Numbers Don’t Lie!
There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability:
Is… Read the rest