Terry here.
Have you heard that you can crack an egg into a radiator to plug the leak? Even if it works for a time, all it does is change the problem. The leak may be temporarily stopped, but now … Read the rest
This is part 2 of an article Terry posted earlier. Click here to read part one!
Here’s the Problem
Deep discount ads can bring a high response, no doubt. They can flood your bays with cars. But if you … Read the rest
When we left off last time, we discussed the reality facing shops that ignore their average repair order. The dangerous myth we’re combating is that shops can take the Low Road and still stay profitable. The truth is, whether … Read the rest
Is your car count growing or shrinking? In Part One of this blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner!
And in Part Two, I talked about what you should be … Read the rest
Early in my career as a shop owner, I made so many mistakes that led to poor results, I found myself on a mental and emotional rollercoaster which led to anger and decision-making paralysis.
Have You Ever Felt Like This?
… Read the rest
By David Rogers
We’ve probably all had to deal with them. They ruin the morale of your shop, they shut down your productivity, they cut off sales, and hurt your business.
Lazy employees are a huge burden on any business, … Read the rest
By David Rogers
Flip over the news…open your browser…switch over to talk radio…there’s a lot going on in the world right now.
Death of Osama bin Laden.
Gas prices.
Libya, Syria, Iran, Pakistan.
Japan’s earthquake and nuclear emergency.
NFL lockout.… Read the rest
By Terry Keller
Stop me if you’ve heard this one before: when you started your shop, you did it all.
You worked at the front counter, did most of the work in the bays, chose the marketing, and lead a … Read the rest
By Terry Keller
Who should you listen to when it comes to setting a target for your gross profit percentage in your shop?
There are a LOT of opinions out there, but you don’t have to look any farther than … Read the rest
By David Rogers
In some of my recent travels and coaching sessions, I’ve run into what I believe may be one of the 3 most COMMON, CRITICAL, and COSTLY mistakes made by almost ALL shop owners today!
If you’ve been … Read the rest
By David Rogers
A few weeks ago, the Federal Reserve announced that it would purchase $600 billion in U.S treasuries. What does this mean? What could it mean to your shop?
Very high inflation will cause prices and the cost … Read the rest
By Terry Keller
Benchmarking
Most of us shop owners understand the process of comparing our numbers to a set of benchmarks or standards. I remember way back over 35 years ago, I had monthly meetings with my accountant where he … Read the rest
By Terry Keller
I can just imagine some of you thinking, “Why waste time reading this when I’ve already tried everything to train my people to act right and perform well AND IT CAN’T BE DONE?! Why keep beating my … Read the rest
By Terry Keller
This issue keeps coming up! Last September I wrote a blog on Holding Your Team Accountable and David Rogers recently did a great class on the Two Critical Faces of Leadership.
For the majority of shop … Read the rest
By David Rogers
If any principle of management is true and valuable, it’s this…
The Numbers Don’t Lie!
There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability:
Is… Read the rest