Taking Your Customer Service Over the Top – Where WOW Isn’t Enough!

$79.00$99.00

As a former Service Writer for (and now C.O.O. of) Keller Bros., David Rogers will teach you from first-hand experience what it takes to be truly successful with superior customer service.

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Description

Technicians may fix the cars, but it’s Service Advisors that make the shop successful! Learn how to take your Customer Service over the top, and in the process, increase sales, build relationships, and take your shop to the next level!

As a former Service Writer for (and now C.O.O. of) Keller Bros., David Rogers will teach you from first-hand experience what it takes to be truly successful, and how to provide the kind of Superior Service Advising™ necessary for a shop (and a Service Writer) to survive and GROW in this economy!