The success of your business, of your technicians, of your income, all come down to your service advisors! A great service advisor will keep your techs happy and the income flowing through good times and bad.
A high pressure sales advisor, on the other hand, who spends his or her day selling to customers can turn off even the most loyal of customers, can ruin your image, and can waste thousands of advertising dollars through lost sales.
This 3-CD set digs into what it means to offer truly superior service to your customers.
- For your customers, it means that you’re taking the time to teach, to listen, and to treat them as you would your own grandmother.
- For your business it means higher average RO’s, improved relationships with your customers, and improved business for your techs, your service advisors, and yourself.
Best of all, for less money than one average ticket in your shop, you can own a tool that will increase the average of every ticket in your shop…forever!