What would happen if you could trust your service writers completely? Would it mean more free time for you? Happier customers and bigger ROs? A growing shop?
This is for service writers, but truthfully, the shop owner will end up getting most of the benefits…
In this class Terry will teach your service writers…
- How to earn your trust the right way – not by flattery, patronizing you or hiding customer complaints.
- Why real trust leads to more responsibility – which gives the owner more time and less stress.
- How building trust with the owner and the customers leads to a bigger paycheck – because the shop and the owner are making more money, too!
Ultimately, building trust with the owner and the customer makes your shop more trustworthy, which increases sales, referrals, repeat visits and car count for the shop and grows the free time and paycheck of the owner!