Training

RATCHET & WRENCH: TIPS TO EFFECTIVE COACHING

It was one business conversation David Rogers initially felt wholly unequipped to handle, and one he’ll never forget.

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PHONE CALLS CAN MAKE OR BREAK YOUR SHOP

Earlier this week, I was on the phone with my dentist trying to schedule an appointment for my next cleaning. The receptionist was polite, friendly even, but seemed distracted – it was obvious that while she was chatting with me, … Read the rest

THE LOW ROAD MYTHS

Shop owners are surrounded by myths…misconceptions about how to grow profits, how to attract great customers, and how things should and shouldn’t be in their shop.

These myths lead owners to accept decreased profits, low-quality customers, long hours and small … Read the rest

THE CAR COUNT MYTH (PART I)

Is your car count growing or shrinking? Why?

The truth is that car count as an average is shrinking across our independent repair industry.  Competition from the dealers and chains…higher quality automobile construction…longer manufacturer-recommended service intervals…cautious, dissatisfied, uneducated drivers.  Each … Read the rest

SERVICE ADVISOR TRAINING… HOW TO MAKE IT STICK!

One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits...sometimes as much as 30% after a single training!