Is your car count growing or shrinking? In Part One of this blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner!
And in Part Two, I talked about what you should be … Read the rest
In my last blog, I discussed how 60%-80% of car count is the responsibility of the team…not the owner! Click here to read part one if you haven’t read it!
The truth is that car count as an average is shrinking across our independent repair industry. Competition from the dealers and chains…higher quality automobile construction…longer manufacturer-recommended service intervals…cautious, dissatisfied, uneducated drivers. Each … Read the rest
The article teaches some of the most important principles shops need to set themselves apart from their competition, attract and build trust with high quality customers, and grow sales.
Where do you work? The easy answer is to say that … Read the rest
This is part 2 of an article I posted earlier. To read part one and learn more about how to get a customer newsletter for your shop that gets read, click here!
Encompass a Wide Range of Interests… Read the rest
Does your shop have TOMA? Top Of Mind Awareness means your customers think of you whenever they have an auto repair question or concern…and it can lead to your best customers coming back more times each year!
David Rogers explains … Read the rest
Early in my career as a shop owner, I made so many mistakes that led to poor results, I found myself on a mental and emotional rollercoaster which led to anger and decision-making paralysis.
By David Rogers
Since the current recession started back in 2008, we’ve been telling shop owners that the shops that survive and thrive during economic downturns are the shops that keep their marketing and advertising focus and who work on … Read the rest
Congratulations to the winners of the 2012 Fourth Quarter Top Performing Shop Contest!
For the Fourth Quarter of 2012, we’d like to congratulate owner Larry and the team at Motoring Specialists for being the top performing shop of the quarter! … Read the rest
Congratulations to the winners of the 2012 Fourth Quarter RPM ToolKit Top Performing Technician Contest! As usual, there were some tight races this quarter that ran down to the wire.
The Fourth Quarter winner of the 2012 Top Performing Technician … Read the rest
Congratulations to the winners of the 2012 Fourth Quarter RPM ToolKit Top Performing Service Writer Contest!
The Fourth Quarter winner of the 2012 Top Performing Service Writer is Dave from Real Pro Auto!
This is Dave’s second win in a … Read the rest
By David Rogers
I know we’re half a year away from the day where we spend the most time thinking about freedom, the 4th of July. But as we head into the holidays, freedom of time, freedom from stress, and … Read the rest
Congratulations to the winners of the 2012 Third Quarter RPM ToolKit Top Performing Service Writer Contest! This race again ran down to the wire as less than 5 points separated first and second place.
The Third Quarter winner of the … Read the rest
Congratulations to the winners of the 2012 Third Quarter Top Performing Shop Contest!
For the Third Quarter of 2012, we’d like to congratulate owner Larry and the team at Motoring Specialists for being the top performing shop of the quarter! … Read the rest
Congratulations to the winners of the 2012 Third Quarter RPM ToolKit Top Performing Technician Contest! As usual, there were some tight races this quarter that ran down to the wire.
The Third Quarter winner of the 2012 Top Performing Technician … Read the rest
By David Rogers
David has a new blog post on Motor Age’s Search-AutoParts.com that is a must-read for every shop owner…
Can you chalk morale problems and personality conflicts up to generational differences? It’s easy to see why we blame … Read the rest
Congratulations to the Winners of the 2012 Second Quarter RPM ToolKit Top Performing Service Writer Contest! It was a tight race this quarter, full of surprises and even a close finish! (See the Top Performing Shops and Top Performing Technicians… Read the rest
It’s time to announce the winners of the Top Shop, Top Service Writer and Top Technician contest for the second quarter of 2012!
As this quarter ran down, the numbers were extremely close yet again as multiple shops made a … Read the rest
Congratulations to the Winners of the 2012 Second Quarter RPM ToolKit Top Performing Technician Contest! As usual it was a close race this quarter, as less than 35 points separated first and fifth place! (See the Top Performing Shops and … Read the rest
Here are the numbers from the first three months of 2012….with new service writers joining the contest every day, the competition has never been stronger and the winners have never had to work harder! (See the Top Performing Shops and … Read the rest
