This content is restricted to subscribers… Read the rest
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to … Read the rest
In mid-2017, Audi announced its new A8 would be fully self-driving up to 40 miles per hour. Nissan is following suit with a full range of driverless vehicles by 2020.
Meanwhile, robots are performing surgery, computers are diagnosing cancer, and … Read the rest
Relationships are the heart of results-based marketing. And just like your personal relationships with your spouse, parents, siblings, or friends, relationships with your customers take work.
Trust can’t be bought—it must be earned. When new customers bring their vehicle into … Read the rest
Among the usual conversation topics among networking shop owners (benchmarks and KPIs, marketing ideas, customer service cases, etc.), one subject seems to be getting more and more humorless—recruiting and retaining skilled, quality technicians. Are you feeling the pressure, too? You … Read the rest
By David Rogers
Not everyone learns the same way. Some people can hear a concept once and master it. Other people need to see, read, touch and feel the concept in real life before the idea will click.
In other … Read the rest
It took years of painful growth, sleepless nights, trial and error — and later, a dedication to measurement, tracking, training, adjustments and accountability — before we were able to find the key to making the shop more productive and efficient.… Read the rest