APM Productivity

Shop Owner: Resolve To Get Organized In 2019

Working in the automotive repair industry can be a nightmare in terms of time management and work-life balance. At one time or another, we’ve all gone through periods of putting in 80-hour work weeks and barely seeing the light of … Read the rest

MOTOR AGE – Are You Ready for AI in Your Shop?

In mid-2017, Audi announced its new A8 would be fully self-driving up to 40 miles per hour. Nissan is following suit with a full range of driverless vehicles by 2020.

Meanwhile, robots are performing surgery, computers are diagnosing cancer, and … Read the rest

TRACK RESULTS, NOT ACTIVITY

Relationships are the heart of results-based marketing. And just like your personal relationships with your spouse, parents, siblings, or friends, relationships with your customers take work.

Trust can’t be bought—it must be earned. When new customers bring their vehicle into … Read the rest

Case Studies: 3 Ways to Grow

Grow Fast

Average ticket up $300 in 15 days!

Check out what a shop owner in Idaho did to their Average Repair Order in their first 15 days on the RPM ToolKit.

grow-fast-1

In 15 days – just three weeks –

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Keller Bros. Inc.: Working Smarter, Not Harder

Shop Owner magazine featured Keller Bros in August 2016. It takes a lot of technical know-how to service modern vehicles. But there would be a lot more shop owners and technicians walking around with fat wallets nowadays if running a … Read the rest

Just because it’s slow, it doesn’t mean you can’t grow!

There are certain times of the year that a bit of a slowdown in customer traffic seems inevitable. These times are the ones where many teams become unproductive and unhappy. If you aren’t concerned, maybe you should be! Your employees may not always outwardly demonstrate their dissatisfaction, and you may think that they ought to know by now that some weeks are just slow, but it’s when we relax and think we know what others are thinking that we really get in trouble!