HELP THE DACHSHUNDS!
Have I told you about my dogs? If you’ve ever seen me carrying around my two small Dachshund pups, you know that they mean the world to me.
This is why I’m writing today – a group that I support … Read the rest
David
PHONE CALLS CAN MAKE OR BREAK YOUR SHOP
Earlier this week, I was on the phone with my dentist trying to schedule an appointment for my next cleaning. The receptionist was polite, friendly even, but seemed distracted – it was obvious that while she was chatting with me, … Read the rest
SO, YOU HAVE ALL THESE NEW CUSTOMERS FOR YOUR REPAIR SHOP… WHAT’S THE REAL MARKETING SECRET FOR KEEPING THEM?
One of the most important things to understand is that GREAT advertising is only as good as the service received by the new customer who responds to your advertisement. Assuming your shop is already providing cutting-edge customer service, there is still more to accomplish! How do I know? Well, my shop did $22,500.00 yesterday with only 5 technicians and two writers… Want to know more?AUTO REPAIR CONSULTING DOESN’T WORK! UNLESS….
Most shop owners come to consultants looking for some little "trick" or "gimmick" that's somehow going to magically support everything the owner thought he knew, and when they don't find it...they're unhappy.SERVICE ADVISOR TRAINING… HOW TO MAKE IT STICK!
One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits...sometimes as much as 30% after a single training!BLOWING SMOKE AT THE BOSS OR DOING YOUR JOB
It's funny what I've learned now that I'm a business owner that I never would have been able to predict when I was working on the front lines and in the trenches as an entry level service writer many years ago: when someone tries to flatter me, it makes me want to fire them, run from them, slap them, or just laugh in their face while publicly calling them a LIAR!TIMING THE ADVISEMENT OF AN OIL CHANGE… WILL YOU WASTE THE CHANCE OR ADD $200+ TO THE RO?
In a session with a client last week, something I had been trying to teach everyone for a long time suddenly became brilliantly clear to both of us...and it's going to mean a HUGE difference for his shop this year.WHY ISN’T MY MARKETING WORKING FOR ME?
It's really interesting to me how time after time, repair shop owners fall for the same couple of marketing "tricks" to try and fill their bays. The truth is, if there are "tricks" to marketing your shop, they're about how you run your shop and who you're marketing to...not about tricking people into bringing their car to you...THE FIRST 3 QUESTIONS TO ASK A TECHNICIAN YOU’RE THINKING OF HIRING
Whenever I am hiring a technician, I've found that it's critical to ask a few questions before I even identify my business. It's important to make sure that "the word doesn't get out on the street" every time I need to upgrade or replace a staff member. No one wants to work for a shop that they have "heard" is suffering from a turnover of people. When they hear from the tool guys, the parts salesmen, and others that the shop is having "personnel problems," or "can't keep their techs," your shop is suddenly plagued by the famous Can't-Find-A-Tech-To-Save-Our-Lives disease.CREATING A LITTLE FINANCIAL SECURITY IN THESE INSECURE TIMES…
by David Rogers
Saturday, I cleaned out my car…after putting it off for over two weeks! What is it about the smallest of tasks that we just cannot drag ourselves to do?
I mean, isn’t it crazy that we’d let … Read the rest